Software · Sales · Customer Success
Lorenzo
Lamioni.
I work at the point where software, sales and customer relationships meet.
Software Sales & Customer Success
01 — About
Commercial by experience. Customer-focused by default.
My role sits between product and people: understanding a need, explaining a solution clearly, moving an opportunity forward and staying involved after the sale.
Focus
Software sales · Customer success · Onboarding · Support · Digital products
02 — How I work
One customer journey, four practical steps.
Understand
Ask the right questions, qualify the need and understand the customer context.
Present
Connect the product to the real use case and communicate clearly.
Convert
Handle objections, follow up and move qualified opportunities forward.
Support
Stay involved after the sale through onboarding, troubleshooting and relationship management.
03 — Experience
From first call to long-term support.
Lifecooper Ltd
Software Sales & Customer Success
REMOTE · ~1.5 YEARS · CURRENT · PART-TIME
Lifecooper Ltd provides digital services, software solutions and client-facing dashboards across several projects. I work directly with customers across those projects. I continue with the company part-time and am looking for another opportunity to complement this role or a new position.
Worked across Easir, Exponium Level / Mateclub and ProjectFX, the projects and products where I carried out these customer-facing activities.
Handled sales calls, lead qualification, product presentations, objection handling, closing and follow-up.
Conducted up to 100–200 sales calls per week during peak periods, with approximately 7.5–10% conversion on cold leads.
Supported customer onboarding, software and dashboard setup, and questions about using the products.
Answered technical questions, helped troubleshoot issues and provided post-sale support and customer relationship management.
Trained 3 new team members and reviewed sales calls, scripts and communication approaches.
Contributed to website/UI and digital products, and collaborated with international stakeholders in English.
04 — Capabilities
Three sides of the same customer journey.
Sales
- Lead Qualification
- Outbound & Inbound
- Discovery Calls
- Product Presentation
- Objection Handling
- Closing & Follow-up
Customer Success
- Onboarding
- Customer Support
- Account Management
- Client Relationships
- Troubleshooting
Digital
- CRM / Lead Management
- Basic HTML
- Website / UI Content
- AI-assisted Content
- HeyGen
05 — Tools
Tools I've worked with.
01
Trading / Software
Myfxbook · MetaTrader · Axi · StarTrader · Internal Dashboards
02
Digital
Basic HTML · Website/UI Content · AI-assisted Content Creation · HeyGen · CRM
06 — Background
Adaptability is part of the job.
07 — Contact
Available for new opportunities
Let's talk.
Open to remote opportunities with international companies in software sales, customer success and digital products.